Refund policy

For OpsCrew's paid hosted plans, bought through Paddle (opens in a new tab), our reseller and the Merchant of Record for all our orders. The open-source CLI and plugin are free, so there is nothing to refund.

Last updated: 2026-11-14.

14 days on a plan's first payment

If the hosted service isn't right for you, ask within 14 days of the first payment for a plan and you get that payment back in full, no questions asked. We cancel the plan at the same time, and your workspace becomes read-only; nothing in it is deleted.

A plan's 14-day free trial costs nothing: cancel before it ends and you aren't charged.

Later payments

Renewals, monthly or yearly, and the charges for extra projects or seats added later, aren't refunded. You can cancel at any time from the Billing page: your plan stays until the end of the month or year you paid for, and you aren't charged again.

We also refund a payment taken by mistake, for example twice for the same period.

Your rights under the law

This policy doesn't limit any right you have under the law where you live. Consumers in the European Union and the United Kingdom can withdraw from a purchase within 14 days, as Paddle's Buyer Terms describe.

How to ask

Write to hello@opscrew.dev from the email address you paid with, or contact Paddle through the link in the receipt it emailed you. Paddle returns the money to the payment method you used.