Terms of Service

These terms cover OpsCrew's hosted service at app.opscrew.dev (the "hosted service"), its paid plans, and the websites opscrew.dev and docs.opscrew.dev.

Last updated: 2026-11-14.

Who we are

OpsCrew is provided by Mihailo Popović, a sole trader registered in Serbia (registration number 65179369, tax ID 111083601), trading as OpsCrew, at Posebnih jedinica policije 9b, 17501 Vranje, Serbia ("we", "us"). Write to us at hello@opscrew.dev.

The open-source software

The opscrew CLI, its MCP server and the Claude Code (opens in a new tab) plugin are open source under the Apache License 2.0. That licence, not these terms, governs them, and nothing here limits it. You can use them for free, with or without the hosted service.

Buying a plan

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you buy a plan you buy it from Paddle (opens in a new tab), under Paddle's Buyer Terms, and you agree to these terms for your use of the hosted service.

• The plans and their prices are on the pricing page, in US dollars, billed monthly or yearly. Paddle adds VAT or sales tax where it applies and shows the total before you pay.
• A workspace's first Pro or Team plan starts with a 14-day free trial. Paddle takes your payment method when the trial starts and charges the first month or year when it ends, unless you cancel before then.
• A plan renews every month, or every year with yearly billing, until you cancel it. Paddle charges the payment method you gave it at each renewal.
• Extra projects and seats are added to your subscription as you add them, and charged at once for the rest of the billing period. Removing them, or moving to a smaller plan, applies from your next bill. During a free trial, a plan includes only its own projects and seats; extras can be added once the trial ends.
• You can cancel at any time from the Billing page. Your plan stays until the end of the trial or the month or year you paid for. The workspace then becomes read-only: its checks, alerts and changes stop, and nothing in it is deleted until you buy a plan again or delete it.
• If a payment fails, the plan keeps working for 14 days while Paddle tries again. After that the workspace becomes read-only until a payment goes through. Nothing is deleted.
• If we change a plan's price, we email the workspace's owners at least 30 days before the new price applies to them.
• Refunds follow our refund policy.
• Enterprise plans are agreed in a written contract, which takes precedence over these terms where they differ.

Your account and workspace

• You sign in with GitHub (opens in a new tab) or with a link sent to your email address. Keep your GitHub account and your email safe: whoever can use them can sign in as you.
• A workspace's owners decide who joins it and with which role, and are responsible for what its members do there.
• You must be old enough to enter a contract where you live, and allowed to act for the organization you add to a workspace.

What the hosted service does, and what stays yours

• It works through the GitHub App you install on the repositories you choose. Checks, plans and changes run in your own repository's GitHub Actions (opens in a new tab), with your own cloud accounts.
• It changes your infrastructure only through a plan you, or the members your workspace's rules require, approved by its hash. Read a plan before you approve it: you are responsible for the changes you approve.
• Your servers, domains and other resources stay in your own accounts at your providers, which bill you directly. Our plans never include what your providers charge.
• Your code, your infrastructure's code and its state stay in your repository. If you stop using the hosted service, your apps keep running and the free CLI keeps working with them.
• The credential vault is end-to-end encrypted in your browsers: we can't read it, and we can't recover it. If every key that opens it is lost, so is what it holds; an owner can then replace it with a new, empty vault.

Acceptable use

You agree not to:

• use the hosted service on repositories, accounts or servers you aren't allowed to manage;
• use it to break the law or the terms of the providers you connect, or to attack, probe or overload systems that aren't yours;
• try to get around its limits, its approvals or its security, or to reach other workspaces' data;
• resell or share access to it, except to manage clients' projects as an Agency / Enterprise plan allows.

Availability and changes

We work to keep the hosted service running and secure, but we don't promise it will always be available or free of errors, unless an Enterprise contract sets a service level. We may change or remove features; when a change takes away something your paid plan includes, we tell the workspace's owners in advance by email.

Ending

You can stop at any time: cancel your plan, and delete your workspace from its settings. A deleted workspace and everything in it, the vault included, is erased within 30 days. We may suspend or close a workspace that breaks these terms or doesn't pay, after telling its owners by email where we reasonably can.

Liability

The hosted service is provided as it is, to the extent the law allows. We aren't liable for changes you approved, for your providers' charges or outages, or for indirect losses such as lost profits or data. Our total liability for any claim is limited to what you paid for the hosted service in the 12 months before it. Nothing in these terms limits a liability the law doesn't allow to be limited, or any right you have as a consumer where you live.

Changes to these terms

We publish changes on this page with a new date. We email the owners of paying workspaces about a material change at least 30 days before it applies to them; if you don't agree, cancel your plan before then.

Law and disputes

The law of Serbia governs these terms, and its courts decide disputes about them. If you are a consumer, you also keep the protection of the law where you live and can go to its courts.

Contact

Questions about these terms: hello@opscrew.dev. Your data: privacy.